Home Business The importance of effective customer service on social media

The importance of effective customer service on social media

by The 100 Companies

Nearly 90% of businesses are expecting to use social media for customer service this year (Source: Social Media Today). Not to mention, consumers are actively seeking customer service support on social and expect a quick response.

Meeting customers where they are, and offering support, is the key to developing a loyal social media audience. By having these one-on-one social conversations with your customers, your brand can develop a stronger social media following that is highly engaged (and reading your brand’s target messaging or buying your product!).

RT this: Engage with your followers. Build an authentic connection with your target audience.

Kailee Wallis, The Alaska 100

You may also like

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More

The Boston 100